Return and Refund Policy

This Returns and Refunds Policy has been prepared solely for the purpose of this academic project. It is not legally binding, and no legal review has been conducted. A complete and compliant returns and refunds policy would be created and reviewed by legal professionals before launching a live e-commerce site.

We aim to ensure that our customers are satisfied with their purchases.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable period.

Non-returnable items

The following items are not eligible for return:

  • Perishable goods
  • Personalized or custom-made products
  • Clearance or final sale items

Exchanges

We will replace items only if they are defective or damaged upon delivery.

Shipping

Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.

Contact

If you have any questions about returns or refunds, please contact us.